Overview
Thank you for shopping at Paramotor America. We want you to be completely satisfied with your purchase. If you are not satisfied, please review our policy below.
Returns
All returns must be authorized before shipping anything back to us. Please contact us by phone or email to request a return authorization. Items sent back without prior authorization will not be accepted or refunded.
You have 30 days from the date of delivery to initiate a return. To be eligible for a return:
- The item must be unused, unflown, and in its original condition.
- The item must be in its original packaging with all tags, manuals, and accessories included.
- You must provide proof of purchase (order number or receipt).
Non-returnable items:
- Wings or canopies that have been flown, inflated outdoors, or show any signs of use.
- Custom-ordered or special-order items.
- Items damaged due to misuse, neglect, or improper handling.
- Sale or clearance items (final sale).
Refunds
Once we receive and inspect your returned item, we will notify you by email of the approval or rejection of your refund. If approved, your refund will be processed within 7–10 business days and credited to your original payment method. Please note that your bank or credit card company may take additional time to post the refund to your account.
Exchanges
Due to the high-value nature of paramotor equipment, exchanges are handled on a case-by-case basis. If you receive an item that is defective or damaged, please contact us with photos and your order number. We will work with you and the shipping carrier to reach the best possible resolution.
All exchanges are subject to product availability and inspection.
Shipping Returns
The customer is responsible for return shipping costs unless the return is due to a defect or error on our part. We recommend using a trackable shipping method and purchasing shipping insurance for high-value items such as wings and motors. Paramotor America is not responsible for items lost or damaged during return shipment.
Original shipping costs are non-refundable.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 48 hours of delivery with photos of the damage and your order number. We will work with you and the shipping carrier to resolve the issue as quickly as possible. Resolution may include filing a carrier insurance claim, arranging a repair, replacement, or refund depending on the circumstances.
Need Help?
For questions about returns or refunds, please contact us.
Last updated: February 19, 2026